THE HOUSE · YOUR QUESTIONS
FAQ
Made to measure, international delivery, returns under 14 days.
Orders
Can I modify my order?
Of course. Contact the atelier as soon as you receive your confirmation: if your piece has not yet gone into production, we adjust the size, colour or fabric free of charge.
How do I track my order?
As soon as it ships, you receive an international tracking link by email. Sign in to your account to follow the history and details of each of your orders.
Made to measure
How does a made-to-measure piece work?
After your consultation, we build your measurement file. Each piece is hand-cut, sewn and fitted in our atelier, then delivered with its signature care card.
Do I need an atelier appointment?
A first appointment is recommended for made-to-measure pieces. You can also start remotely: our specialists guide you through taking your measurements step by step.
Delivery & returns
Where do you deliver?
We deliver worldwide. Timing and fees depend on the destination and are confirmed at checkout.
What are the delivery times?
In-stock pieces ship within 2 to 4 business days. Made-to-measure pieces require 2 to 4 weeks of tailoring, on top of transit time.
How do I return an item?
You have 14 days from delivery to return a non-bespoke item, in its original condition and packaging. Exchanges and refunds are confirmed within 48 hours.
Payment
Which payment methods do you accept?
We accept the main credit cards as well as payment through our secure gateway. Everything is encrypted and nothing is stored on our servers.
When am I charged?
You are charged at order confirmation. In case of refund, funds return within 5 to 7 business days.
ANOTHER QUESTION?
The atelier answers you.
Our team of specialists accompanies you from fabric choice to that first fitting.